Brief guide to making a booking.

Need help making your booking? In this guide we will help you through the steps.

1. Go to our website https://wemeet.nl and log in with your tenant account. If you don't already have one you can register. Choose an account to: book space.

2. Use WeMeet and its search functions to find a suitable location for your meeting. Already found a suitable locations? Then go to the location and choose the space where you want to place a booking.

3. On this page you can request your booking. Choose in the calendar the date and time you want to come. If you want to see another week/month you can use the arrows to look further. Is the room not available at your chosen time? Then unfortunately the room is already booked on the chosen day. You can then choose another time, another room or even another location.

4. Once you have entered your chosen date and time, you can also indicate how many guests you expect to attend. You can also change the layout of the room and add coffee/tea/lunch and other extra services. So you do this on the same page where you indicate in the calendar when you want to come.

5. If you have a discount code, you can enter it before proceeding. Read more about it here: How do I use a discount code? Always make sure you enter the code accurately, the codes are case sensitive and will not work if you copy them. Make sure you always retype them.

6. Once you are done selecting a date, time, number of people, format and adding extras, you can move on. On the right side of the screen is an overview of your booking, including any extras. There is also the blue button there. On this you will read: Book this space / Request the space. If you click it, you go to the next step. Note: here you can no longer make changes before you have sent the request.

7. On the next page you will be asked to fill in your details. The name of your meeting, your own details and the payment method. The payment options vary by location. A host can choose to pay directly, pay on account after the meeting or provide both options. If the payment option you prefer is not listed, you can choose the other payment option, send the location a message to ask about the possibilities or choose a location that does offer the right payment option. Again, you can set filters in the search results. When you are done, click the blue button to the next page.

8. On this page, in the case of direct payment, you will immediately see the option to pay. The advice from WeMeet is to do this as soon as possible. If you send a request to pay on account you will have to wait a while for approval from the landlord. A host usually has 24 hours to respond to the request (with the exception of weekends).

Have you placed a direct booking? Read on at 9.

Did you make a request with instant payment? Read on at 10.

Did you apply on account? Read on at 11.

9. Have you paid a direct booking right away? Then you're all set and you don't have to do anything else!

10. Is your request approved and have you placed a booking with direct payment? Then you have 24 hours to pay (except weekends).

11. Have you requested to pay the reservation on account? If it is accepted, you do not need to take any further steps until after the meeting. In this case you will receive an invoice from the host after the meeting.

A detailed explanation of the payment options can be found here: What payment options are available?.

12. Did you make a mistake in your reservation and want to change it? You can! Read more here: Changing a booking

13. Do you want to cancel the reservation? You can! However, it may vary by location until when you can cancel with a full refund. Read more here: How do I cancel a booking?.

Do you have any other questions or run into problems making a booking? Email us at help@wemeet.nl and we'll be happy to help. You can also reach us by phone at 020-2044544.

Updated on: 23/12/2023